Newark Vets4Pets Ltd

Newark Vets4Pets Ltd is part of the Vets4Pets group and is also listed as a Veterinary Nurse Training facility. It appears set up mainly for routine and ongoing care, including vaccinations, repeat medications, parasite treatment and dental procedures. Recent feedback is mixed: some owners praise clean consult rooms, thorough appointments and good dental care for nervous dogs, while others report rude front-desk interactions and a disputed experience around handling a fearful dog during vaccination visits.

Services

•Routine care and check-ups: routine examinations are part of the clinic’s offering, with one recent reviewer describing a thorough senior-dog appointment for arthritis medication renewal and registration.
•Vaccinations: multiple reviews refer to vaccination visits. One dissatisfied owner felt their dog’s injections and later handling were poorly managed, while this remains a disputed account rather than a settled finding.
•Dental treatment: dental work is a clear service area here, with a recent owner saying their dog’s procedure went smoothly and that staff understood their dog’s nervous temperament.
•Repeat medications and longer-term management: reviews mention ongoing arthritis medication management, including a 6-month paper prescription being issued after examination.
•Flea and worm treatment: parasite treatment supply is mentioned in reviews, including one owner who was told their cat needed to be weighed at the practice before further medication would be dispensed.
•MRI enquiries: one caller reported being told MRI scans for dogs were only available on working days, but no appointment was arranged and no broader imaging details are clear from public feedback.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent examples mentioned by owners include a routine exam at £40 and a paper prescription at about £22 for 6 months. Review comments on value are mixed, with one owner calling the rates reasonable and another criticising the clinic on price and service grounds. A pet plan is also mentioned positively, but no firm public price or inclusion list is available here.

People

•Jenny (vet): named in a negative review by an owner who strongly disputed their dog being recorded as a bite risk after a previous stressful vaccination visit.
•Holly (staff member): named in a complaint about argumentative communication, a promised callback not happening, and problems around flea and worm treatment and plan terms.
•Reception team: feedback is inconsistent. Some owners say reception was helpful and efficient when registering and answering questions, while others describe rude or unsympathetic phone interactions, including repeated complaints about a male receptionist.

Reviews

Google shows 4.3 stars from 90 reviews.

•Recent feedback points to a mixed experience overall, with both very positive and strongly negative accounts.
•Positive comments highlight good dental care, especially for a nervous dog, along with clean, modern rooms and a thorough, unrushed routine consultation for a senior dog.
•The most repeated criticism is customer service at the front desk, with several reviewers describing rude or argumentative phone conversations, missed callbacks, and poor handling of routine admin.
•One owner strongly disputes how their fearful dog was handled during vaccination-related care and how notes were recorded afterwards, while another describes an unhelpful response when asking about urgent MRI availability.

Reviews for Newark Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 90 we track in total. Recent reviews may not be representative of overall sentiment.

Michael Clarke

2 months ago

Sofia Alvarez

The receptionist was incredibly rude, when I told him that the reason we didn’t get to respond to a message about flea treatment ( nothing life or death ) I apologised for the delay in response and said we had a loss in the family and some on going health issues he responded that “ that he didn’t care and it’s not their problem “. I was utterly shocked by this response. I understand it was our fault in a delay in responding but it wasn’t a major treatment issue just monthly de flea treatment and the response was so unsympathetic and nasty. We’re now moving vets as this is the second time the same male receptionist has been rude to us.

Em Saye

6 months ago

AVOID this vets at all costs. This establishment have seen my dog since 12 weeks old, and created a fear for him with doing his puppy 2nd injections wrong - since then he's always seen a male vet who handled him correctly and in a strong manner, however a year ago a very timid young vet who clearly lacked experience and wasn't a strong Individual or understood the difference of a scared dog to a dangerous dog went completely the wrong way about giving my dog vaccinations, to the point she tried muzzling him which made him even more anxious, none of this was discussed with me until after the incident. I was with him the entire time however when I went to vets for pets again today I was greeted by an extremely rude vet named jenny who labelled my dog as dangerous by telling me he bite last time he was in the appointment. This is complete fabrication written on his file but she got even more entitled and more obnoxious that she wasn't able to see that he was just scared due to the mistreatments he has recieved by this vet practise. I will be writing a full official complaint on this matter and will pursue further. My dog is fully trained and has NEVER bitten a human in his entire life and I will not be told by some half wit that he is a bite risk. Learn about dog behaviour especially with extremely intelligent dogs, and maybe don't abuse and fabricate stories in future, you should be ashamed of your treatment today and maybe you'll benefit by attending a dog behavioul course like I have to help you to better yourself in your job at understanding dog behaviour. Vets for pets has a bad reputation for a reason people, AVOID! its cheap for a reason.

Daisy May

10 months ago

Really happy with the service today for my dog’s dental work. We have recently moved and it’s always a concern going somewhere new but from start to finish it was a good experience. I felt like my dog was treated well and her needs were understood (she’s a nervous nature) . Thank you so much everyone.

Claire Buchanan

11 months ago

I’ve never been to a corporate vet clinic before and wasn’t sure what to expect. Recently moved to the area and was sad to leave my previous vet. I was really impressed though, definitely had a 5-star experience!! Reception team was very helpful over the phone answering questions ahead of the appointment and getting us registered. The rates are really reasonable, IMO, and the clinic rooms are very clean and modern. The vet I saw was knowledgeable and easy to converse with. She was thorough and listened to our history and answered every question. I didn’t feel rushed or patronized. It was great! Came in for a routine exam on a senior canine to primarily renew arthritis meds and establish a patient file. Paid about £22 for a paper prescription for a 6 month script. Well worth it. The exam itself was £40. The company has a decent pet plan that adds pretty good value back for the patient. It’s also handy that I can do my pet food errands afterwards as my senior needs specialty food. Not sure how this place might be if facing challenging differentials or complex pathologies, but for routine care and maintenance definitely a great choice. Good job, vets for pets team!

Ted Reynolds

1 year ago

Never spoken to a ruder or more unhelpful receptionist ever! We won't be taking our cat here.

James Hague

Rude and argumentative staff (Holly) who promises a call back but never does. Who would have guessed - as soon as I called, she was 'just about to do it' . Advises on the day of restocking flea and worm treatment for my cat that he needs to come in to be weighed, and no medication will be dispensed until then. As I work, like I assume a lot of their customers do, I cannot just 'pop in' as soon as they decide I need to, and therefore puts my pets medication on hold for at least 28 days. No mention of this practice was ever mentioned at the point of signing up, nor was anything mentioned when I picked up the last prescription. Blames being unable to provide the paid for medication on a managers decision, who, amazingly, cannot be contacted, and its 'up to them' if they contact me back or not - great customer service. Cancelled my plan, but still haven't received the terms and conditions she kept referring to - having checked the website, no term exists.