Medivet Balderton

Medivet Balderton is part of the Medivet group. The practice offers 15-minute consultations, on-site diagnostics and imaging including an in-house lab, X-rays and ultrasound, plus procedures such as dentistry, ECG and endoscopy. It also holds the ISFM Silver Standard Cat-Friendly Clinic Award, and reviews continue to mention a separate cat waiting area. Recent feedback is mixed, with many owners praising friendly, informative care while a smaller number describe a dismissive or inflexible front-desk experience.

Services

•Consultations and routine care: 15-minute appointments, vaccinations, health checks and nurse clinics are offered. Recent reviews mention routine cat vaccinations and check-ups.
•Diagnostics and procedures: In-house laboratory testing, ECG, ultrasound, X-rays, dentistry and endoscopy are listed, with reviews also referencing a successful cat spay procedure.
•Cat-friendly facilities: The practice has ISFM Silver Standard Cat-Friendly Clinic status, and reviewers mention a separate waiting area for cats.
•Pet travel: Animal Health Certificates are available for pet travel.
•Species treated: Cats, dogs, rabbits, small mammals and exotics including birds and reptiles.
•Out-of-hours care: Emergency cover is stated to be provided by Vets Now Lincoln.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The main published figure available is an out-of-hours consultation fee from £280 including VAT. Reviews are mixed on value: one owner felt appointment and medication costs were high, while another appreciated a vet advising that a health plan was not worthwhile for their usage.

People

•Vets and nurses: No individual clinicians are named, but reviews often describe the clinical team as caring, informative and clear when explaining treatments. One owner also praised a vet for being honest about a health plan not representing good value for them.
•Reception and front desk: Recent feedback is mixed. Many owners mention a friendly, polite and helpful welcome, but a few describe feeling dismissed or encountering inflexible handling around appointment timing.

Reviews

Google rating: 4.6/5 from 167 reviews.

•Many recent reviewers describe the practice as friendly, caring and helpful, especially from booking through to the appointment itself.
•Cat owners continue to mention the separate cat waiting area and generally positive handling of cats, including kitten appointments, vaccinations and a spay.
•Communication in consultations is a recurring positive, with owners saying vets and nurses explain treatments clearly and take an interest in the pet.
•Negative feedback centres on customer experience rather than the medical facilities: a few owners felt staff were dismissive, with one particularly unhappy account of being turned away after arriving four minutes late, and another saying they sought a second opinion after feeling the advice given was insufficient.

Reviews for Medivet Balderton

Note: Showing the 10 most recent Google reviews out of 167 we track in total. Recent reviews may not be representative of overall sentiment.

Laura Hudson

3 months ago

Carol Keel

4 months ago

A very friendly and caring practice. I was reassured from making my appointment to the visit with my cat. I'd definitely recommend them.

Jack Boas

Jason Carling

Staff extremely pleasant and caring. My cat was very well looked after.

Corina Sims

5 months ago

Great friendly practice, polite and helpful staff.

Marian Burghelea

7 months ago

The spay procedure for my cat was completed successfully, but I didn’t feel very welcome during my visit. The staff’s manner toward me felt dismissive and a bit ‘let’s just take the payment and move on.’ While the medical side was fine, the experience lacked warmth and respect. For that reason, I’ll be choosing a different veterinary practice next time.

Elisha Hawkins

We arrived just four minutes late to our appointment, fully aware this can cause inconvenience, but the complete lack of empathy from this practice was shocking. We had left work early, dealt with traffic, and had the difficult job of getting our 13-year-old stressed cat into the car. Yet none of that was considered! As we walked in (only four minutes past the appointment time), we watched another client being taken into our appointment slot. We politely asked for just 10 minutes, considering it was a 15-minute slot, but we were told it was “policy” and were turned away without any flexibility or compassion. We even asked if we could take the next client’s slot instead, since they were now in ours, but again, we were refused without any consideration. We tried to explain our situation, including our cat’s age and stress, but there was zero care, zero empathy, and very rigid, unhelpful responses. The staff were very dismissive. To turn away a stressed elderly animal for being four minutes late is appalling. It felt more about policy than pet care. We have now registered our cats elsewhere, and the contrast was immediate! Our new vet showed understanding, kindness, and genuine care.

Andreia Carvalho

It was fairly quick to register my kitten and get an appointment. They have a specific waiting area just for cats which is really good 👌🏻✨ a cat friendly practice.

Siobhan Norris

9 months ago

We always have a lovely warm welcome at this vets, the staff are so friendly and I seem to learn something new every time we visit as the Vet or nurse explains treatments etc so well.