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Our Score (50/100)
Ashfield House Veterinary Surgery – Bramcote is part of the Ashfield House Veterinary Surgery group, within the VetPartners network, with 24/7 emergency care available via Ashfield House Vet Hospital. The practice offers routine care such as vaccinations, nurse clinics and neutering, alongside more advanced options including complex surgery and laparoscopic (“keyhole”) spays. Recent feedback is largely positive, with repeated praise for gentle handling of nervous and older pets, though a small number of reviewers report poor communication around obtaining quotes for tests.
Rushcliffe Veterinary Centre presents itself as a family-run practice in West Bridgford, with a focus on minimally invasive procedures including laparoscopic “keyhole” spays, alongside endoscopy, ophthalmology and general medicine. The practice says out-of-hours emergencies are handled by VetsNow. Recent feedback is largely very positive about caring support, thorough appointments and calm handling of anxious pets, though there are also a small number of serious complaints about communication and care decisions.
- •Recent feedback is mostly very positive, with owners describing the team as welcoming, professional, empathetic and focused on animal welfare. - Clear communication is a recurring theme: reviewers mention staff taking time to explain treatment properly, whether for routine jabs or surgery. - Several long-standing clients say they have used the practice for decades, particularly for cats and dogs, and value the care and sympathy shown at difficult times.
- •Recent feedback is mostly very positive, with owners using words like caring, genuine, thoughtful and attentive. - Friendly staff and quick help are common themes, including praise for getting pets seen promptly. - Reviews mention especially good experiences with gentle cat care, support during stressful dog cases, and charges some owners felt were fair rather than over the top.
Byron Veterinary Clinic in Nottingham is part of the VetPartners group and is linked with Ashfield House Veterinary Hospital, where the wider group’s 24/7 emergency service is provided. The clinic offers routine care such as vaccinations, nurse clinics and neutering, with access to more advanced procedures through the wider group, including complex surgeries and laparoscopic spays at Ashfield House. Recent feedback is mixed, combining strong praise for clinical care with some complaints about communication and fees.
- •Owners describe staff as kind, personable and attentive, with pets treated warmly and gently. - Several comments highlight calm, unrushed appointments, with time taken to talk things through and reassure nervous dogs. - George is singled out for a medication review, and George, Amy and Ruth are named positively by a cat owner.
- •Recent reviewers praise the clinic for booking appointments quickly and showing kindness and compassion during difficult decisions, including saying goodbye to a pet. - Owners of nervous or dog-reactive pets say staff work thoughtfully to reduce stress and tailor visits to the animal’s needs. - Positive comments also mention good experiences with rabbits and a consistently caring, professional manner.
- •Owners consistently describe kind, compassionate care at a very difficult time, with both Laura and Jim mentioned by name. - A common theme is clear explanation and reassurance, helping families feel more at ease with the decision and the process. - Many reviews highlight a calm, unhurried home visit, with pets described as passing peacefully and without pain.
Ambivet Veterinary Group is a CVS-owned multi-site practice established in 1979, offering routine care through to surgery, imaging and some referral services. The clinic lists in-house diagnostics including lab work, X-ray and ultrasound, and treats a wider range of species beyond cats and dogs, including small mammals and birds. Out-of-hours emergencies are handled by another Ambivet branch, with free telephone advice and emergency consultations.
- •Recent feedback is mostly very positive, with owners describing consistently good service and strong all-round care. - Emergency response is a clear theme: reviews mention fast attendance in urgent cases, including one horse with a blackthorn in a joint and another where Ruth attended within 30 minutes, diagnosed colic, arranged surgery and followed up afterwards. - Staff are praised for being professional and reassuring, and older reviews also highlight punctuality and a helpful office team for appointments, queries and payments.