Vets4Pets Netherfield

Dissatisfied, I wanted to cancel my plan, they said I have to wait until the year finished or pay without using it, then I asked for no to renew when finishing, they renewed anyway and si didn’t realise and they charged me 2 more months, when asking to return, they said that they don’t return money

The so-called "Head of Reception" - a rather grandiose title for what appears to be a fairly basic role - was exceptionally rude, unprofessional and did an excellent job of making me feel completely unwelcome. The attitude of display was astonishing and showed a real lack of maturity and basic customer-service skills. Perhaps giving inflated job titles to inexperienced staff isn't quite the substitute for professionalism that management seems to think it is.

The vets here are lovely and the reception staff do their best to find you the quickest appointment. When we brought our greyhound in for treatment, I couldn't speak more highly on how the staff dealt with a dog that didn't like vets.

Extremely disappointed with the service I have received and I have decided to move My cat’s care elsewhere. I have paid into my Cats’ Complete Care Plan monthly since last year. I contacted the practice to request his flea and worming treatment, which is included in his plan, and was told he first needed a weight review which is not a problem however, I was then informed I would need to pay a £48 upfront deposit before an appointment could be booked due to two missed appointments last year by the receptionist. I was then told by the manager this was not a missed appointment charge but a refundable deposit. However, this requirement was never communicated to me in writing. My concern is that I am being prevented from accessing care included within a plan I have continued paying for. A refundable deposit may not seem significant to some, but if you cannot afford £48 upfront, it creates a barrier to getting your pet seen. My cats flea and worming treatment is due and I would potentially need to wait until next pay day to afford the upfront fee which ultimately delays treatment. I have also requested evidence of the two missed appointments referred to, as I can only identify one in my records and have no confirmation of the second. After raising my concerns with the practice and Vets4Pets, I no longer have confidence continuing my cat’s care here and have cancelled my plan due to poor communication and blocking access to treatment/care.

I took my much loved fur baby here when she collapsed The staff were amazing especially as I was a emotional mess The staff explained everything clearly and gave me time to ask questions Unfortunately there was nothing they could do for pix but i wasn't rushed to leave pix with them 💔 A few days later I recieved paw prints and fur followed by a condolences card If you are unfortunately In this position this is the place to go

I can’t praise this practice enough. Each time we have had an appointment here, the reception staff are welcoming and friendly, the vets are punctual and calm, which is exactly what you need when your pet is somewhere unfamiliar. I never feel rushed during a consultation, Emily always has the time to discuss and concerns and treatment options and we always come out feeling happy that our dogs have had a thorough examination and treatment plan put in place. I would highly recommend Vets for Pets at Netherfield to anyone seeking a caring and thorough vet for their pet, after all, they deserve the best, they are family!!

I have recently started using Vets for Pets at Netherfield and have been really impressed by their wonderful care. Sadly we had to say goodbye to our dog, but this was handled delicately by both vets (Emily and Will) who looked after us and gave us the time and information we needed. The ladies on reception were incredibly sensitive and kind too. In happier times, we have had fantastic care for our new puppy - plenty of advice, not being rushed and feeling genuinely cared for. They offer good value for money, but most importantly, have your pets’ best interests at heart.

Friendly and caring staff from the initial phone call right through to our appointments. Everything is explained thoroughly and i always feel i can ask any questions i need. My family have been with this practise for a number of years but recently have had to visit for a couple of emergency appointments and they have been incredibly accommodating and sensitive throughout. We always feel heard and we are so lucky to have them there. A great team!

I have never had a bad experience here a few years ago I had to have my cat put down and they where so kind then 8 months later one of my other cats fell ill and we where there every week and Everytime the receptionist where fantastic and empathetic . I came across a cat that had been run over and I rang them straight away the receptionist kept me calm on the phone and was amazing with me when i arrived and then unfortunately last night my cat passed away and again they where really good treated me and my partner well even tho we where both an emotional state , i never manage to get the names of people when we are in these situations so thank you very much if you dealt with me and Toby today