Dog & Cat Vets in West Bridgford

## Summary Rushcliffe Veterinary Centre describes itself as a **family-run** practice and, from its website, is set up for **minimally invasive procedures**—including **laparoscopic “keyhole” spays** (it states it has performed **hundreds** of these). The clinic also lists **endoscopy, ophthalmology and medicine** as areas of focus, and says **out-of-hours emergencies are handled by VetsNow**. In recent reviews, owners give concrete examples of: - **Complex treatment plans** managed over time (one owner mentions nearly 3 years as a client, highlighting ongoing care from named vets and the wider team). - **Low-stress handling** for nervous pets (a reviewer describes a calm, “fear-free” approach that enabled an injection for a dog that can become aggressive when stressed). - **Quick, practical nurse-led help**, including cleaning up a travel accident and **claw trimming** for a frightened cat in a short appointment. There are also a small number of sharply negative reviews that conflict with the above, describing some vet interactions as **cold/unkind** and raising a serious complaint about decision-making around a stray cat’s care. ## Services From the website and the latest reviews available to us, the clinic is associated with: - **Keyhole (laparoscopic) surgery**, with the website specifically citing **laparoscopic keyhole spays** and stating it has performed **hundreds of procedures**. - **Endoscopy** - **Ophthalmology** - **General medicine** - **Vaccination deals** (site mentions this, but does not specify prices in the information provided) - **Preventative healthcare discounts** (site mentions this, without specifics) - **Nail/claw trims** (explicitly mentioned for a cat) - **Injections/vaccinations** (mentioned in reviews in the context of anxious dogs) - Care for **small pets/exotics** (a reviewer specifically mentions bringing **rats**) - **Out-of-hours emergencies handled by VetsNow** (as stated on the website) - A **Veterinary Nurse Training facility** (listed in the provided clinic data) ## Pricing - One reviewer reports being told a **blood test would cost £400** for a stray cat brought in with diarrhoea (this is presented here as a customer account, not independently verified pricing). ## People - **Daria (vet)** and **John (vet)** are named by one owner who describes them as central to a **complex treatment plan** over several years, alongside the nurses and reception team. - **Jenny** is praised for handling a **nervous, potentially aggressive dog** during an injection using what the reviewer calls a **calm, fear-free approach**, resulting in the injection being given smoothly. - An **unnamed veterinary nurse** is specifically thanked for swiftly **cleaning and claw-trimming** a very frightened, scratchy cat after a travel accident. - **Reception staff** are explicitly described as **kind and accommodating** even by a reviewer who was otherwise unhappy with vet interactions. ## Reviews **4.7 stars from 254 reviews.** Feedback is largely very positive in the reviews we can see, but there are a small number of severe complaints describing poor communication and distressing experiences. “Themes below are drawn from the latest written reviews available to us.” - **Compassionate, ongoing care:** owners mention sustained support through **complex treatment plans**, and staff “going the extra mile.” - **Good handling of anxious pets:** examples include a nervous dog receiving an injection with a calmer approach, and a fearful cat being managed quickly and effectively for claw trimming. - **Helpfulness with small pets:** one owner reports consistently good experiences bringing **rats**, including staff being gentle and attentive. - **Negative experiences with vet manner/communication:** one reviewer describes two separate vet interactions as **“cold”/“mean”**, plus a **miscommunication about muzzling**. - **Serious allegation about care decisions and costs:** one reviewer alleges a stray cat was euthanised without their consent after discussion of a **£400** blood test; this strongly conflicts with other owners’ accounts of compassion and should be weighed as an unresolved, one-sided report.