Rushcliffe Veterinary Centre

Rushcliffe Veterinary Centre presents itself as a family-run practice in West Bridgford, with a focus on minimally invasive procedures including laparoscopic “keyhole” spays, alongside endoscopy, ophthalmology and general medicine. The practice says out-of-hours emergencies are handled by VetsNow. Recent feedback is largely very positive about caring support, thorough appointments and calm handling of anxious pets, though there are also a small number of serious complaints about communication and care decisions.

Services

•Minimally invasive surgery: the clinic highlights laparoscopic keyhole surgery, including keyhole spays, and says it has carried out hundreds of these procedures.
•Diagnostic and clinical work: the website lists endoscopy, ophthalmology and general medicine as areas of focus.
•Routine and preventative care: reviews mention annual check-ups, injections/vaccinations, and support for older dogs, while the website also refers to vaccination deals and preventative healthcare discounts.
•Operations and longer-term treatment: recent reviewers mention two successful operations for one dog and praise for care through a complex treatment plan over several years.
•Handling for anxious or difficult pets: reviewers describe a calm, low-stress approach for a nervous dog needing an injection, and quick help from a vet nurse who cleaned up and trimmed the claws of a frightened cat after a stressful journey.
•Species seen: reviews include positive experiences with dogs, cats and rats, suggesting the practice also sees small pets/exotics.
•Other facilities and arrangements: the clinic states that out-of-hours emergencies are handled by VetsNow, and it is listed as a Veterinary Nurse Training facility. One recent reviewer also mentions on-site parking and enough waiting space to remain outside if needed.

Pricing

No published pricing information is currently available for this clinic.

People

Daria (vet) and John (vet) are both named positively by long-standing clients, particularly in relation to thorough care and complex treatment planning. Jenny is specifically thanked for a calm, fear-free approach when handling a nervous dog for an injection. An unnamed vet nurse is praised for quickly cleaning and claw-trimming a very frightened cat, and reception staff are repeatedly described as kind, warm and accommodating.

Reviews

Google rating: 4.7/5 from 254 reviews. Recent written feedback is mostly very positive, with a smaller number of strongly negative accounts.

•Caring, supportive service: several owners describe the vets, nurses and reception team as friendly, helpful and compassionate, with some saying staff went the extra mile during operations or longer-term treatment.
•Good handling of anxious pets: reviewers give specific examples of calm, low-stress handling for a nervous rescue dog and efficient care for a frightened, scratchy cat.
•Positive day-to-day experience: owners mention thorough check-ups, experienced vets, a welcoming atmosphere, and good experiences with small pets including rats.
•Some serious negative experiences: a small number of reviewers describe certain vet interactions as cold or unkind, including one complaint about communication around a muzzle, and one severe allegation concerning decisions made over the care of a stray cat.

Reviews for Rushcliffe Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 254 we track in total. Recent reviews may not be representative of overall sentiment.

Will R

1 month ago

Claudine Jackson

I've been very impressed with the quality of service for the past few years. My dog has annual check ups and had two successful operations there. All staff and vets are friendly, helpful and caring. They went the extra mile to support my rescue dog who was anxious and needed to be left for an operation. His recent check up with Daria (vet) was thorough and caring giving me good advice on how to help my dog in older age. There is on site parking and a big enough waiting area / space to wait outside if needed. I think costs are reasonable. They are transparent and I have never felt pushed into anything that wasn't needed.

DONNA WORLEY

3 months ago

My dog has been a patient at Rushcliffe Veterinary Centre for nearly 3 years and I can’t praise their care & expertise enough. The vets (Daria & John), nurses & reception staff have treated both my dog & myself with compassion, always going the extra mile to ensure the highest standard of care throughout a complex treatment plan. Thank you so much 🐾

Ovidiu Mihalcea

4 months ago

Heather Louise

Never usually write reviews but I am so thankful! Today I took my cat, who has been a stray for most of his life, to get his claws trimmed. The drive is only 10 minutes but he hates travel and ended up having an accident in his cat carrier. The vet nurse cleaned him up and trimmed his claws all within 10 minutes! He is a very scared cat and can be very scratchy and bitey (even though he has one tooth!). She did an amazing job! I didn't catch the name of the vet nurse who saw him, but thank you so much!

Steve Adby

5 months ago

Fabulous facility. Lovely friendly staff and vets. Cannot praise them enough!

Regen Chen

6 months ago

Very friendly and responsive service throughout! The vets are experienced and professional

Kathy WONG

9 months ago

I just wanted to say a huge thank you to Jenny and the other vet who helped Captain today. My dog can be very nervous and sometimes becomes aggressive when he feels forced into something, so handling him especially for injections is never easy. But Jenny did an absolutely fantastic job. She used a calm, fear-free approach that made a big difference and managed to give the injection smoothly and with care.

Alicia Taylor

Whilst I can't fault the reception staff who have always been kind and accommodating, I have had two issues with the vets since I started at Rushcliffe. I have a high energy boxer puppy who was terrified of the vets and needles. When she initially went to get her top-up vaccinations, she was very excitable and the (man) vet made me (and the dog) feel like an absolute idiot. From the moment he arrived to greet her he was mean! Absolutely zero compassion whatsoever and made me feel like a terrible dog-mum. I had arranged another visit without a muzzle which I clarified on the phone with the vet several times. As soon as I got there, another (female) vet had exactly the same attitude - just cold, mean and totally lacking compassion. No apology provided for the miscommunication from THEIR end and just totally lacking in customer service. I have since changed vets to Medivet Sherwood who offered continued desensitisation visits and absolutely loved my dog visiting. Today she had her jabs with absolutely no issues whatsoever.