Rushcliffe Veterinary Centre
Vets in West Bridgford, Nottinghamshire
Rushcliffe Veterinary Centre – Vets in West Bridgford
Clinic Overview
Rushcliffe Veterinary Centre describes itself as a family-run practice and, from its website, is set up for minimally invasive procedures—including laparoscopic “keyhole” spays (it states it has performed hundreds of these). The clinic also lists endoscopy, ophthalmology and medicine as areas of focus, and says out-of-hours emergencies are handled by VetsNow.
In recent reviews, owners give concrete examples of
- •Complex treatment plans managed over time (one owner mentions nearly 3 years as a client, highlighting ongoing care from named vets and the wider team).
- •Low-stress handling for nervous pets (a reviewer describes a calm, “fear-free” approach that enabled an injection for a dog that can become aggressive when stressed).
- •Quick, practical nurse-led help, including cleaning up a travel accident and claw trimming for a frightened cat in a short appointment.
There are also a small number of sharply negative reviews that conflict with the above, describing some vet interactions as cold/unkind and raising a serious complaint about decision-making around a stray cat’s care.
Services
From the website and the latest reviews available to us, the clinic is associated with
- •Keyhole (laparoscopic) surgery, with the website specifically citing laparoscopic keyhole spays and stating it has performed hundreds of procedures.
- •Endoscopy
- •Ophthalmology
- •General medicine
- •Vaccination deals (site mentions this, but does not specify prices in the information provided)
- •Preventative healthcare discounts (site mentions this, without specifics)
- •Nail/claw trims (explicitly mentioned for a cat)
- •Injections/vaccinations (mentioned in reviews in the context of anxious dogs)
- •Care for small pets/exotics (a reviewer specifically mentions bringing rats)
- •Out-of-hours emergencies handled by VetsNow (as stated on the website)
- •A Veterinary Nurse Training facility (listed in the provided clinic data)
Pricing
- •One reviewer reports being told a blood test would cost £400 for a stray cat brought in with diarrhoea (this is presented here as a customer account, not independently verified pricing).
People
- •Daria (vet) and John (vet) are named by one owner who describes them as central to a complex treatment plan over several years, alongside the nurses and reception team.
- •Jenny is praised for handling a nervous, potentially aggressive dog during an injection using what the reviewer calls a calm, fear-free approach, resulting in the injection being given smoothly.
- •An unnamed veterinary nurse is specifically thanked for swiftly cleaning and claw-trimming a very frightened, scratchy cat after a travel accident.
- •Reception staff are explicitly described as kind and accommodating even by a reviewer who was otherwise unhappy with vet interactions.
Reviews
4.7 stars from 254 reviews. Feedback is largely very positive in the reviews we can see, but there are a small number of severe complaints describing poor communication and distressing experiences. “”
- •Compassionate, ongoing care: owners mention sustained support through complex treatment plans, and staff “going the extra mile.”
- •Good handling of anxious pets: examples include a nervous dog receiving an injection with a calmer approach, and a fearful cat being managed quickly and effectively for claw trimming.
- •Helpfulness with small pets: one owner reports consistently good experiences bringing rats, including staff being gentle and attentive.
- •Negative experiences with vet manner/communication: one reviewer describes two separate vet interactions as “cold”/“mean”, plus a miscommunication about muzzling.
- •Serious allegation about care decisions and costs: one reviewer alleges a stray cat was euthanised without their consent after discussion of a £400 blood test; this strongly conflicts with other owners’ accounts of compassion and should be weighed as an unresolved, one-sided report.
Special Services
Animals Treated at Rushcliffe Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Rushcliffe Veterinary Centre
Opening Hours
Hours
Reviews for Rushcliffe Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 254 we track in total. Recent reviews may not be representative of overall sentiment.
DONNA WORLEY
in the last week
My dog has been a patient at Rushcliffe Veterinary Centre for nearly 3 years and I can’t praise their care & expertise enough. The vets (Daria & John), nurses & reception staff have treated both my dog & myself with compassion, always going the extra mile to ensure the highest standard of care throughout a complex treatment plan. Thank you so much 🐾
Ovidiu Mihalcea
a month ago
Heather Louise
a month ago
Never usually write reviews but I am so thankful! Today I took my cat, who has been a stray for most of his life, to get his claws trimmed. The drive is only 10 minutes but he hates travel and ended up having an accident in his cat carrier. The vet nurse cleaned him up and trimmed his claws all within 10 minutes! He is a very scared cat and can be very scratchy and bitey (even though he has one tooth!). She did an amazing job! I didn't catch the name of the vet nurse who saw him, but thank you so much!
Steve Adby
2 months ago
Fabulous facility. Lovely friendly staff and vets. Cannot praise them enough!
Regen Chen
2 months ago
Very friendly and responsive service throughout! The vets are experienced and professional
Regen Chen
a week ago
Very friendly and responsive service throughout! The vets are experienced and professional
Kathy WONG
3 months ago
I just wanted to say a huge thank you to Jenny and the other vet who helped Captain today. My dog can be very nervous and sometimes becomes aggressive when he feels forced into something, so handling him especially for injections is never easy. But Jenny did an absolutely fantastic job. She used a calm, fear-free approach that made a big difference and managed to give the injection smoothly and with care.
Alicia Taylor
4 months ago
Whilst I can't fault the reception staff who have always been kind and accommodating, I have had two issues with the vets since I started at Rushcliffe. I have a high energy boxer puppy who was terrified of the vets and needles. When she initially went to get her top-up vaccinations, she was very excitable and the (man) vet made me (and the dog) feel like an absolute idiot. From the moment he arrived to greet her he was mean! Absolutely zero compassion whatsoever and made me feel like a terrible dog-mum. I had arranged another visit without a muzzle which I clarified on the phone with the vet several times. As soon as I got there, another (female) vet had exactly the same attitude - just cold, mean and totally lacking compassion. No apology provided for the miscommunication from THEIR end and just totally lacking in customer service. I have since changed vets to Medivet Sherwood who offered continued desensitisation visits and absolutely loved my dog visiting. Today she had her jabs with absolutely no issues whatsoever.
Marieta Lebada
6 months ago
I am in shock, I have no words and I don't know what to do. Four days ago a cat came into the my house to eat my cat food. He was dirty and weak. I closed the door to see how I could help him. I fed him and kept him in the house. He was scared and nervous but he ate and hid. Overnight I saw that he had diarrhea. I gave him chicken and rice and he started to relax, the diarrhea wasn't so bad anymore. I started petting him and he didn't threaten me anymore. I came to this vet to ask for treatment for diarrhea, they said to bring him. Because he was wild and nervous they recommended a lady who deals with animal rescue. The lady came and together we took the cat to this vet. She was going to take care of him the next day. I told them I could pay for the treatment for the diarrhoea and take him in to look after him. They called me in the morning and said I had to pay £400 because they had to do a blood test. I said that was too much. They killed him shortly afterwards, this time without asking me. They didn't give him a chance, they didn't give him any treatment, they didn't try anything. They just killed him. He wasn't in any pain, he wasn't crying, he slept lying down and relaxed on his last night. If we paid £400, they would kill him afterwards or give him treatment. What kind of vet are you if you can only treat animale for money? If you couldn't do anything for him why you didn't give me back so I could take him to another vet? A simple blood test can't show that you have to kill him without trying anything. Hi wasn't in pain. Heartless people, you should be working în a morgue, not being vet.By the way, why did you ask me to pay £400? For what reason? .😪😪😪😪
Stephiie Hart
7 months ago
Took my rats here and have been very happy with the service! Staff are absolutely lovely and so warm and welcoming and absolutely adored my rats and giving them some cuddles and love! We always feel like we get treated well and I cannot thank them enough for how much they went out of their way to help us today! They did something really kind for us and I just wanted to say how much I appreciated it, since I didn't get to at the time as I was a bit of a mess! Haha.
