Thompsons Vets Ltd – Vets in Sutton-In-Ashfield
Clinic Overview
- Many recent reviewers describe the team as kind, patient and compassionate, especially during end-of-life appointments and serious illness. - Addie stands out in several reviews for sensitive support, while condolence cards are mentioned as a thoughtful touch after pets have been put to sleep. - Positive service examples include cat neutering without problems, an urgent tick appointment within the hour, and attentive care for an older dog with a digestive issue.
Services
- •General pet care: consultations, routine check-ups, six-month health checks and vaccinations.
- •Common procedures and nurse support: neutering, microchipping, parasite control, blood pressure checks, anal sac expression, grooming, nail clipping and nurse clinics.
- •Diagnostics and treatment: in-house lab work, X-rays, ultrasound, dentistry, general surgery, acupuncture and home visits.
- •Pets seen: dogs and cats, plus smaller pets such as rabbits, guinea pigs, hamsters, gerbils and ferrets.
- •Examples mentioned by clients: cat neutering, a same-evening appointment for a tick concern, assessment of an older dog with a digestive problem, a cat consultation praised for gentle handling, and supportive care during serious illness and euthanasia.
- •Emergency arrangements: emergencies during normal opening hours are handled by the practice; out-of-hours emergencies are handled by MiNightVet Nottingham.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners describe prices as very reasonable, while others felt charges were too high, including one complaint about an £81 vaccination and another about the cost of an end-of-life visit.
People
- •Addie: repeatedly praised for compassionate end-of-life care, especially for a hamster and a cat, with reviewers highlighting her gentleness, empathy, clear support through difficult decisions and the clinic’s condolence cards.
- •Jack / Dr. Jack: described as knowledgeable and thorough, and mentioned positively in care for an older dog with a digestive problem.
- •Ade: named by one owner after an urgent kitten visit, where the reviewer said Ade was reassuring and did not charge when the problem turned out not to be serious.
- •Wider team: reviewers also speak well of the reception or desk team, nurses and newer vets, with comments about kindness, patience and a supportive atmosphere.
Reviews
Google rating: 4.4/5 from 311 reviews.
- •Many recent reviewers describe the team as kind, patient and compassionate, especially during end-of-life appointments and serious illness.
- •Addie stands out in several reviews for sensitive support, while condolence cards are mentioned as a thoughtful touch after pets have been put to sleep.
- •Positive service examples include cat neutering without problems, an urgent tick appointment within the hour, and attentive care for an older dog with a digestive issue.
- •More critical feedback includes a reported 45-minute wait for an appointment and complaints about high charges, including vaccination and end-of-life costs.
