Thompsons Vets Ltd

Thompsons Vets Ltd is an RCVS General Practice small-animal clinic in Sutton-in-Ashfield, established in 1972. The practice treats dogs, cats and smaller pets including rabbits, guinea pigs, hamsters, gerbils and ferrets, and offers in-house diagnostics, dentistry and surgery. Recent feedback continues to highlight compassionate care, particularly for urgent concerns and end-of-life support, although a small number of reviewers mention delays and dissatisfaction with costs or aspects of care.

Services

•General pet care: consultations, routine check-ups, six-month health checks and vaccinations.
•Common procedures: neutering, microchipping, parasite control, blood pressure checks, anal sac expression, grooming and nail clipping.
•Diagnostics and treatment: in-house lab work, X-rays, ultrasound, dentistry and general surgery.
•Nurse and additional clinics: nurse clinics, acupuncture and home visits.
•Pets seen: dogs and cats, plus smaller pets such as rabbits, guinea pigs, hamsters, gerbils and ferrets.
•Examples mentioned by clients: cat neutering, a same-evening appointment for a tick concern, assessment of an older dog with a digestive problem, and supportive care during serious illness and euthanasia.
•Emergency arrangements: emergencies during normal opening hours are handled by the practice; out-of-hours emergencies are handled by MiNightVet Nottingham.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner describes prices as very reasonable, while another felt a recent bill was too high.

People

•Addie: repeatedly praised for compassionate end-of-life care, including support for a hamster and a cat, with reviewers highlighting her gentleness, empathy and follow-up condolence card.
•Jack / Dr. Jack: described as knowledgeable and thorough, and mentioned positively in care for an older dog with a digestive problem.
•Ade: named by one owner after an urgent kitten visit, where the reviewer says Ade was reassuring and did not charge when the problem turned out not to be serious.
•Wider team: recent reviews also speak well of the reception or desk team, nurses and newer vets, with several owners noting a kind, attentive manner.

Reviews

Google rating: 4.4/5 from 306 reviews.

•Many recent reviewers describe the team as kind, compassionate and gentle, especially during difficult end-of-life appointments.
•Addie is mentioned more than once for sensitive support and respectful handling, and the clinic’s condolence cards stand out in positive feedback.
•Owners also mention helpful urgent care, including being seen within the hour for a tick concern, plus positive experiences with neutering and older-pet consultations.
•More critical comments are present too, including one complaint about a 45-minute wait, and another unhappy review about an end-of-life visit and the cost charged.

Reviews for Thompsons Vets Ltd

Note: Showing the 10 most recent Google reviews out of 306 we track in total. Recent reviews may not be representative of overall sentiment.

Igor P

2 months ago

Poor organisation. I arrived exactly at my appointment time but still had to wait 45 minutes. If you value your time, be prepared for long delays.

Bethany Wright

Update: I received a lovely card :) Where can I even start... I had to say goodbye to my beautiful hamster Juno this Saturday. She had been incredibly unwell for about two weeks, and Addie had been there every step of the way in her corner and leaving no stone unturned. She made extra time to speak with me, and did everything she could and beyond for my little girl, who she treated with the greatest care, dignity, and respect. I cannot sing Addie's praises enough. She is the vet that every pet owner would hope for and surpasses even those hopes. I am so glad that Juno was in her care, even if the outcome was not what anyone had wanted. Every single person in the Desk team has also helped more than they know. On my first visit, when Juno was not outwardly visibly unwell, they made such a fuss of her when I came to pay. When it was her time, the room I stepped out to, where reception was, was full of quiet compassion. Losing your pet is every pet guardian's worst nightmare, where the concept of comfort seems impossible to imagine. But I can say without a shadow of a doubt that both myself and Juno received the best possible experience in such a dark time. Thank you. Our household is home to many little creatures and I imagine we will be back. It is monumental to know that when things go wrong, this place is here.

Gillian Cooper

Normally I’m asked for a survey after an appointment, but my last visit they did not. I sadly had to say goodbye to my cat. I’ll never understand why they have to put a cannula into a pets paw, I think it is barbaric. They could not even do this properly. My poor cat must have been in a lot of pain unnecessarily as it took two attempts. I don’t like it when they have to do things out of sight because any explanation is just words. The vet bill was ridiculous for half hour appointment.

Jasmine Johal

6 months ago

Addie and the team took such wonderful care of my cat during the last few months of her life, showing genuine compassion and kindness at every visit. They treated her with such gentleness and respect, and always made sure she was as comfortable and happy as possible. When it came time to say goodbye, Addie handled everything with incredible empathy — not just for my cat, but for me too. Her calm, caring manner made an unbearable moment a little easier to bear. Afterwards, I even received a beautiful condolence card from the clinic, which touched me deeply. It showed just how much they truly care. I’ll always be grateful to Addie and the team for their compassion, understanding, and the love they showed us right to the very end.

Adele Dring

7 months ago

Have always been fantastic, especially more recently having taken on a whole team of new vets who are so passionate! Jack in particular is so knowledgeable and thorough, compassion and care is shown in everything they do, I cannot fault them. Thank you so much

Sam rainbowdash

11 months ago

2 have my cats have been neutered here without problem and with excellent care. Another of my cats got a tick the other day , I rang at 5pm Friday and they saw him within the hour . The staff are wonderful , the prices very reasonable and the service is excellent. Can not recommend enough !

Dorota Mis

1 year ago

Luisa guinon

Today I took my dog Nino for a digestive problem. Dr. Jack treated me and I loved the way he treated my dog, who is already older. The clinic staff is very kind and attentive. I left very satisfied. I highly recommend them.