Vets4Pets Sutton in Ashfield

Vets4Pets Sutton in Ashfield is part of the Vets4Pets group and is listed as a veterinary nurse training facility. It offers a broad mix of routine and urgent care, with diagnostics such as X-rays and blood tests alongside treatment, surgery, supportive care and end-of-life support for a range of pets. Recent feedback remains largely positive about the team’s kindness and handling, though some owners report frustrations around communication, front-of-house service and fee transparency.

Services

•General veterinary care: Consultations and treatment are mentioned for dogs, cats, chinchillas, birds and other animals, with repeated praise for calm, reassuring handling.
•Diagnostics, treatment and surgery: Website-grounded services include diagnostics such as X-rays and blood tests. Reviews also mention medication, follow-up care, and surgical cases including wound management and a cat’s repeat surgery with post-operative care.
•Urgent care and injury treatment: Examples include treatment for a dog’s hind-leg injury, care after a dog attack, and wound cleaning and treatment for an injured swan.
•End-of-life support: Reviews describe euthanasia being handled with professionalism and empathy, including private time to say goodbye and thoughtful follow-up from the team.
•Wildlife support: In one case, the practice treated an injured swan and arranged onward transfer to a wildlife sanctuary.
•Behaviour-related support: A behaviour therapist was suggested in one consultation.
•Training role: The clinic is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed: some owners focus on the care received, one owner praised the practice for refunding a £1,900 repeat surgery after it accepted responsibility, while others describe concerns about fee transparency and follow-up charges.

People

Molly is singled out for being gentle, patient and clear in her explanations during a cat appointment. More recent feedback also names Matei, in a complaint about communication during a follow-up wound visit. Reviews continue to praise the wider reception team, nurses and vets for being friendly, attentive and compassionate.

Reviews

Google reviews show 4.4 stars from 684 reviews.

•Many recent reviewers describe a friendly, caring team, with particular praise for nurses, attentive staff and vets who help pets stay calm during examinations and treatment.
•Positive examples include swift care for a worried cat owner, a dog examination carried out in a relaxed way that put the pet at ease, and strong post-operative support for a cat after repeat surgery.
•Compassionate care in difficult moments remains a theme, including thoughtful handling of euthanasia and sensitive support for owners.
•Negative comments focus on communication and process issues, especially around front-of-house service, feeling dismissed during follow-up care, and lack of clarity over fees.

Reviews for Vets4Pets Sutton in Ashfield

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Reviews from pet owners who enquired with Vets4Pets Sutton in Ashfield through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 684 we track in total. Recent reviews may not be representative of overall sentiment.

Vasilica Pascu

2 weeks ago

I highly recommend Vets for Pets Sutton for their rare professionalism and outstanding medical ethics! My cat, Pikky, had to undergo a second surgery for a remnant ovary, following an initial procedure done at the same clinic. What deeply impressed me was the team's attitude: they took full responsibility for the mistake. Even though the cost of the second surgery was very high—exactly £1,900—they refunded the entire amount. Beyond the financial side, they took exemplary care of Pikky, providing exceptional post-operative care and treating her with the utmost gentleness. Now, two weeks after the surgery, Pikky is doing great and is fully recovered. In a world where few admit their mistakes, this team demonstrated true accountability, honesty, and genuine love for animals. Thank you from the bottom of my heart!❤️”

Steve Pond

1 month ago

Over time this went from being a great vets with the personal touch to a franchise run by teenagers who don't seem to know what they're doing (not the vets they're still ok, but the front of house staff) we've left the practise and are much happier with our new independent vets.

Kay Vens

Such amazing nurses and care!

Shaneice

Extremely disappointed with the care and customer service we received when I took my dog Lulu back to this practice after her wound reopened. Lulu originally required surgery following a traumatic dog attack, costing £809.98. After being told her wound had healed well, her stitches were removed. Four days later, the wound completely reopened, leaving Lulu distressed and in pain. During the appointment, I was extremely worried and asked whether I would be expected to pay further fees after following all the advice given by the practice. The vet, Matei, responded with “Nothing in life is for free.” I found this extremely insensitive and inappropriate given the circumstances. I was also left without proper explanation while Lulu was taken away, and when the vet returned, I was told he had “seen bigger holes” and to “see how she gets on.” I felt dismissed rather than reassured, and it was the reception staff who had to intervene to ensure I was given information about Lulu’s treatment and antibiotics. I later made a formal complaint, but unfortunately the response left me equally disappointed. No responsibility was accepted for the communication or aftercare, and my request for the £174.04 charge to be refunded was refused. I have always trusted this practice with Lulu and paid for her treatment without hesitation. Sadly, this experience has left me feeling completely undervalued and let down. I have now decided to move Lulu to another practice and, based on my experience, I cannot recommend this practice to other pet owners.

Stuart Ward

2 months ago

Good vets very knowledgeable thanks

Angela Chambers

7 months ago

I have been with this practice with three dogs and two chinchillas over the last 10 ish years and have never had any issues. They have treated all my animals with love and care and today was no different! My boy (Bruno) had such a calming and fun time whilst being examined and treated, we all even ended up sitting on the floor in reception for his examination and he absolutely loved both vets and receptionist ! Would never change vet’s as they are so caring ! Thank you much for everything you have done for all my dogs and chinchillas over the years, you are very much appreciated! With best wishes and thanks from me and of course Bruno!

K TV

Very strange experience recently, paid for the unfortunate euthanasia of a cat that the practice diagnosed with mouth cancer and who they were fully aware of. Very sad to say after a smooth treatment the practice was not at all transparent regarding the fees and have since caused quite an upset. The vet was very caring though. So just a mismatch of upsetting experiences this time here and now as well as years ago our cat's issues were fobbed off and not properly investigated.

charlotte elizabeth lunn

Fantastic from start to end. The vet was amazing and listened very well. Was lovely with my Toby and put my mind at ease. They don't force anything on you and truly are just there for the heath and happiness of your beautiful animals.

Nicola Simmonite

The staff are really friendly and very attentive

Agnes Urban

Lovely staff took care of my cat swiftly and calmed me down as I was worried sick