Dog & Cat Vets in Hucknall

## Summary Medivet Hucknall is part of the Medivet group (a network of 400+ practices). Based on the website and recent reviews, it appears set up for routine and more complex surgical work, ongoing medical management, and access to 24-hour emergency care via Medivet’s wider network. Owners specifically mention fast appointment availability for injuries (a broken dew claw), clear communication around long-term conditions (hyperthyroidism with prompt blood-result calls to adjust medication), and post-op care after a “big operation.” Reviews are mostly positive but include a complaint about a consultation where an owner felt the vet didn’t listen and their dog reacted poorly after medication given ahead of nail clipping. ## Services - **Routine and advanced surgery** (listed on the website; also referenced in a review describing a greyhound’s “big operation”). - **Ongoing condition management**, with one owner describing regular visits for a cat with **hyperthyroidism**, including discussion of treatment and blood results to titrate medication. - **Minor injury treatment**, including treatment for a **broken dew claw** (same-week appointment mentioned). - **Nail care pathway for stressed dogs** is referenced in reviews: one owner was initially given tablets to relax their dog for claw trimming, then advised to return for sedation; a veterinary nurse visit is mentioned. - **Emergency care access:** the website states access to **around-the-clock emergency care** at one of Medivet’s 24-hour centres, with a **£130 consultation fee** for consultations **between 7pm and 9am**. ## Pricing - **£130** consultation fee for appointments **between 7pm and 9am** (stated as a nationwide fee for out-of-hours consultations via Medivet’s emergency care). ## People - **Paul (vet)**: praised in a recent review for handling a dog’s broken dew claw—described as kind and compassionate and “sorted her out.” - **Mr Joao Alves (vet)**: mentioned for managing a cat’s hyperthyroidism—owners highlight clear explanations and that he **calls with blood results as soon as he has them** to adjust medication. - **Veterinary nurse (name not given)**: singled out in one review as “lovely” during a follow-up visit related to claw trimming concerns. ## Reviews **4.5 stars from 373 reviews.** Themes below are drawn from the latest written reviews available to us. - **Speed of getting seen:** one owner says they got an appointment “very quickly” for an injury. - **Clear explanations and follow-up communication:** examples include thorough first-visit explanations (training/feeding advice for a puppy) and phoning blood results for medication adjustment. - **Surgical care mentioned positively:** a greyhound owner references excellent care after a “big operation.” - **Mixed experiences around listening/medication for nail trimming:** one owner felt a new vet didn’t listen, disliked the approach of giving relaxing tablets before claw cutting, and reported their dog was “off all day,” though they did praise the veterinary nurse at the follow-up.

## Summary Hucknall Vets4Pets Ltd is part of the Vets4Pets group (the website describes the brand as “locally owned”). Recent reviews describe a mix of routine care and surgical work, including spay/neuter and other operations with aftercare instructions. Several owners give concrete examples of handling anxious pets gently (extra care during assessments, pets staying relaxed), and one owner reports being kept updated with pictures during kitten surgery and being listened to on kennel arrangements. A smaller number of reviews raise policy/process complaints—particularly about fees for rechecks after surgery and an appointment cancellation linked (in that reviewer’s account) to a required deposit that they say wasn’t clearly communicated. ## Services - **Surgery and post-op care**: operations mentioned in reviews, including spay/neuter; owners reference being given aftercare instructions and updates during recovery. - **Dental procedures**: tooth removals mentioned as being done during an operation. - **Routine appointments and boosters**: yearly booster appointment referenced (with a complaint about cancellation). - **Nail clipping**: nail clips specifically mentioned. - **Care for anxious/nervous pets**: multiple owners describe staff taking extra care during exams to keep anxious dogs calmer. - **Rabbit care**: one reviewer describes ongoing care for a rabbit across appointments. - **Veterinary Nurse Training facility**: listed in the clinic data as a training facility. ## Pricing - **£45**: one reviewer states they were told there would be a £45 charge for a post-operative appointment after “2 free appointments” had been used. - **£1200**: the same reviewer reports having paid £1200 up to that point for an operation that included an exploratory procedure and tooth removals. - **Deposits for appointments**: one reviewer says appointments now require a non-refundable deposit and that their booking was cancelled when it wasn’t paid (they also say this policy wasn’t clearly shown during online booking). ## People - **Vets and nurses (unnamed)**: repeatedly described as patient with anxious dogs—owners mention staff being “mindful” and taking extra care when assessing nervous pets, and one owner says their dog is comfortable even during temperature checks and nail clips. - **Reception team (unnamed)**: some reviews praise receptionists as “ready to help,” while others describe a poor experience around policies/charges and how a complaint was handled at the desk. ## Reviews **4.5 stars from 246 reviews.** The latest reviews include detailed positives about surgical updates and anxious-pet handling, alongside complaints about pricing/policies and appointment administration. “Themes below are drawn from the latest written reviews available to us.” - **Surgery experiences with follow-up communication:** one owner describes updates with pictures during kitten spay/neuter and being reassured when the kittens were awake; another thanks the team after their cat’s operation. - **Handling nervous animals:** multiple owners describe anxious dogs being given extra time/care during assessments, with pets staying relaxed or even enjoying visits. - **Process/policy frustrations reported by some:** one reviewer describes a wound reopening after stitches were removed and being told a recheck would cost **£45**; another says a booked booster was cancelled because a deposit wasn’t paid and they weren’t informed via SMS as expected. - **Money/compassion conflict:** a few one-star reviews frame the practice as “all about making money,” while other recent reviews describe personal touches (updates, listening to requests, gentle handling) that feel the opposite.