Hucknall Vets4Pets Ltd

Hucknall Vets4Pets Ltd is part of the Vets4Pets group. Reviews describe a practice handling both routine care and surgery, with several owners highlighting calm, gentle treatment for nervous pets and thoughtful post-op communication. A smaller number of reviews raise concerns about fees for follow-up appointments, deposit requirements, and how some booking or complaint issues were handled.

Services

•Routine veterinary care: general check-ups, yearly boosters, and everyday appointments for dogs and cats are regularly mentioned.
•Surgery and post-op care: owners describe operations including spay/neuter and other procedures, with aftercare instructions given on discharge. One review also mentions updates and photos during kitten surgery and attention to kennel arrangements.
•Dental procedures: tooth removals are mentioned as part of an operation.
•Minor urgent care: one recent reviewer says the team saw and treated an 18-year-old cat quickly during a minor emergency, even though he was not registered with the practice.
•Nail clipping and handling during exams: nail clips are specifically mentioned, along with pets being kept comfortable during temperature checks and routine assessments.
•Care for anxious or nervous pets: several reviews describe staff taking extra time with anxious dogs, helping them stay relaxed in the waiting room and during examinations.
•Rabbit care: ongoing care for a rabbit is mentioned across appointments.
•Veterinary Nurse Training facility: the clinic is listed as a training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed: some owners focus on good care, while others are unhappy about follow-up charges and appointment deposit policies.

•£45: one owner says they were quoted this for a post-operative recheck after two included follow-up appointments had already been used.
•£1200: the same reviewer says this was their running total for an operation that included an exploratory procedure and tooth removals.
•Deposits for appointments: one reviewer says a yearly booster booking was cancelled because a non-refundable deposit had not been paid, and felt the policy had not been clearly communicated.

People

•Mia: mentioned warmly in recent reviews for friendly appointments, thorough checks, answering questions clearly, and showing a personal interest in owners' other pets.
•Anna: named positively on the front desk in a review about a minor emergency visit.
•Vets and nurses (unnamed): repeatedly praised for being gentle with anxious dogs, keeping pets calm during assessments, and providing reassuring surgical aftercare.
•Reception team (unnamed): some reviews describe the front desk as helpful and welcoming, while others report frustration around charges, deposits, and complaint handling.

Reviews

4.6 stars from 249 Google reviews. Overall feedback is positive, with many recent reviews praising the team’s manner with nervous pets and the care given around procedures, alongside a smaller number of complaints about fees and administration.

•Strong with anxious pets: several owners say their dogs are noticeably calmer here, including in the waiting room, during examinations, nail clips, and temperature checks.
•Kind, attentive clinical care: surgery-related reviews mention pets being well looked after, clear aftercare, and thoughtful touches such as photo updates and keeping bonded kittens together where possible.
•Helpful service in some urgent situations: one reviewer says the team quickly helped an elderly cat during a minor emergency despite the cat not being registered.
•Some complaints about policies and communication: negative reviews focus on a reported £45 recheck fee after surgery, concerns that the practice is too money-focused, and frustration over an appointment being cancelled because of an unpaid deposit.

Reviews for Hucknall Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 249 we track in total. Recent reviews may not be representative of overall sentiment.

Laura Parkes

1 month ago

My dogs were always nervous in the vets until we came to hucknall vets 4 pets. They both are very relaxed, in the waiting room and at their appointments, this is thanks to all the staff and the safe environment they provide. A special mention to Mia, I have seen her a few times with both dogs and she is always a friendly face. Mia sks questions and gives the dogs a full check up whilst also answering my million questions and makes sure I'm happy before leaving the appointment. Mia also asked about my other pets which is a lovely personal touch showing she cares

Sonny Chadda

2 months ago

Graham Taylor

Had a minor emergency with my 18 year old cat and this vets was the closest, despite our Jake not being registered, they were very welcoming and they fixed him up quickly. Shout out to the vet, Mia and Anna on the front desk

Tracey Williamson

Thank you to all the staff who looked after my kitty. She's now safely tucked up in front of the fire after her op.

3 months ago

Cian Ohare

We love vets for pets our dogs Luna and mini are so well cared for Luna our screaming sausage who just loves getting her nails clipped they fuss her and always has a wag even when getting her temp taken the vets and nurses are just lovely and do a great job

Olivia Shelton

The vets are always brilliant with my dog Toby. The receptionists always ready to help. Toby actually loves going to the vets

Abbie Nicola Sarah

I take my cat and my golden retriever, Sheldon. Sheldon is a very anxious dog, the staff are always mindful and are happy to take extra care when assessing him. The staff are always super friendly and lovely!

Lee James

5 months ago

Such a good experience from start to finish. Really friendly and knowledgeable staff. I'd give 10 stars if I could.

Mike Butcher

8 months ago

Firstly - if there was a no star review I would give it - as one star - in my opinion - is far too generous for them! Let me explain as this is a cautionary tale...Our dog (a 7year old male cockerpoo) had an operation recently to remove a possible grass seed and also had some teeth removed at the same time. The operation found nothing inside him and involved post op painkillers and anti inflammatory pills. He was stitched and we were given the necessary post op instructions regarding the cone and no long walks etc etc. Which we adhered to. He duly had his stitches out and I was told they were happy with him. A week later the wound re opened and there was quite a bit of bad smelling discharge. The obvious solution would be to ring the vets to book him in for an appointment for him to be looked at. My wife made the call and was told there were no appointments available that day - understandable as they're busy - but the following day was possible. She was also told that there would be a charge of £45 for him to come in (we had already paid £1200 up to then). She queried that and was told that we had used up his 2 free appointments when having an operation and advised keeping his cone on and washing the wound with salt water. I then went round in person later that day with our dog to query this face to face. I was again told there were no appointments that day but possible one the following day. I was told that there would be a charge of £45 for the previously mentioned reason. I tried appealing to the two ladies behind the desk but unfortunately from my point of view to no avail. I also tried the it's just to confirm what you said on the phone but could you actually take a physical look at him approach but this never worked either. From then on I'm afraid it was all downhill as I just had the vets policy rule quoted at me despite my protests. To conclude - Yes he had used his 2 appointments up - but where was the harm in just giving him a quick look at. 5 minutes of one of the vets time maybe? I was prepared to come back the following day. Where was the personal touch? They had operated on him. Did he have his stitches out too early? This remains unanswered. I was constantly being told that those were the rules. I will mention that I lost my self control at this point in front of 3 staff members and a couple of customers and did myself no favours... My frustration - and my language got the better of me for which I apologise should this be read. The way I was dealt with though was less than professional. My background is Retail Sales Management and you do not - as far as I can remember - say to a very irate customerGoodbye at that point. You take them to a room away from other customers and resolve the issue there. So .....Is it all about the money? We are not inundated with vets so are those that are practicing making up their own in house rules? Are they profiteering? How can a low income family with an ill pet afford these charges - and does this mean that abandoned pets are on the increase in the UK?? I expect no response....... More importantly this is a cautionary tale for those that take the the time to read my post. Thank you