Hucknall Vets4Pets Ltd

Thank you to all the staff who looked after my kitty. She's now safely tucked up in front of the fire after her op.

We love vets for pets our dogs Luna and mini are so well cared for Luna our screaming sausage who just loves getting her nails clipped they fuss her and always has a wag even when getting her temp taken the vets and nurses are just lovely and do a great job

The vets are always brilliant with my dog Toby. The receptionists always ready to help. Toby actually loves going to the vets

I take my cat and my golden retriever, Sheldon. Sheldon is a very anxious dog, the staff are always mindful and are happy to take extra care when assessing him. The staff are always super friendly and lovely!

Such a good experience from start to finish. Really friendly and knowledgeable staff. I'd give 10 stars if I could.

Firstly - if there was a no star review I would give it - as one star - in my opinion - is far too generous for them! Let me explain as this is a cautionary tale...Our dog (a 7year old male cockerpoo) had an operation recently to remove a possible grass seed and also had some teeth removed at the same time. The operation found nothing inside him and involved post op painkillers and anti inflammatory pills. He was stitched and we were given the necessary post op instructions regarding the cone and no long walks etc etc. Which we adhered to. He duly had his stitches out and I was told they were happy with him. A week later the wound re opened and there was quite a bit of bad smelling discharge. The obvious solution would be to ring the vets to book him in for an appointment for him to be looked at. My wife made the call and was told there were no appointments available that day - understandable as they're busy - but the following day was possible. She was also told that there would be a charge of £45 for him to come in (we had already paid £1200 up to then). She queried that and was told that we had used up his 2 free appointments when having an operation and advised keeping his cone on and washing the wound with salt water. I then went round in person later that day with our dog to query this face to face. I was again told there were no appointments that day but possible one the following day. I was told that there would be a charge of £45 for the previously mentioned reason. I tried appealing to the two ladies behind the desk but unfortunately from my point of view to no avail. I also tried the it's just to confirm what you said on the phone but could you actually take a physical look at him approach but this never worked either. From then on I'm afraid it was all downhill as I just had the vets policy rule quoted at me despite my protests. To conclude - Yes he had used his 2 appointments up - but where was the harm in just giving him a quick look at. 5 minutes of one of the vets time maybe? I was prepared to come back the following day. Where was the personal touch? They had operated on him. Did he have his stitches out too early? This remains unanswered. I was constantly being told that those were the rules. I will mention that I lost my self control at this point in front of 3 staff members and a couple of customers and did myself no favours... My frustration - and my language got the better of me for which I apologise should this be read. The way I was dealt with though was less than professional. My background is Retail Sales Management and you do not - as far as I can remember - say to a very irate customerGoodbye at that point. You take them to a room away from other customers and resolve the issue there. So .....Is it all about the money? We are not inundated with vets so are those that are practicing making up their own in house rules? Are they profiteering? How can a low income family with an ill pet afford these charges - and does this mean that abandoned pets are on the increase in the UK?? I expect no response....... More importantly this is a cautionary tale for those that take the the time to read my post. Thank you

Well we turned up for our yearly booster for our dog Bowie after booking online to find it had been cancelled. Apparently they send out an sms message saying you have to pay a none refundable deposit for all vet appointments now or they cancell your appointment 48 hours before hand. We'll its NOT on their Web site, there's no info on their face book page absolutely nothing. We did NOT get any sms messages saying we have to pay a deposit only the email saying thank you for booking your appointment which is confirmed etc etc. Apparently lots of vets are doing this now according to the receptionist. So I say this if its now your policy put it on your Web site when you book the appointments advertise and inform people as your sms system is NOT working.

We are brand new paw-rents to our lovely two kittens, both brother and sister. From a recommendation, we registered at Vets4Pets Hucknall and haven’t looked back since. Right from their first check up, I knew my kittens were in safe hands and the staff there were friendly, knowledgeable and kind. Today, we have collected our pets from their spay/neuter and we were so impressed with the care, attention and professionalism shown for our tiny animals. The staff kept me up to date with pictures and reassured me when they were both alert and awake after surgery. They listened to my request for the kittens to be kept in a kennel together where possible as they are super close. Upon collection, the kittens were already in their carriers and the lovely vet informed me of the appropriate aftercare. She also told me that they had been good as gold, and had enjoyed snuggling next to each other in the afternoon. It’s these personal touches that really stand out to me, and Vets4Pets Hucknall go the extra mile for your pet and treat them as if they were their own. Myself and my partner can’t sing their praises enough when it comes to top-quality care for our fur babies. Thank you so much to all the staff - you are amazing!!!

Have become all about making money, vets and reception seem to have have no compassion or customer service. Moved to another vets now and where my dog was petrified to go inside this vets, doesn't get nervous at all at the new one. That says it all. Don't take your babies here!

Great Vets Practice, couldn't do more for our Rabbit. Looked after him and he was relaxed at every appointment with each of the team. Great place to take your pets