Farm Vets in Southwell

## Summary Minster Veterinary Centre describes itself as an **independent** practice providing care for **pets and farm animals** (with stated support for small animals, equine, farm animals and “backyard pets”). It offers **its own 24‑hour emergency service staffed by their own vets**, plus on-site diagnostics (in‑house lab, X‑ray, ultrasound) and surgery. In the latest reviews available to us, owners repeatedly mention **clear communication around operations**, including being kept updated during procedures and help understanding **pet insurance**. Several reviews also describe **thoughtful aftercare**, such as **follow-up calls after surgery** and (after a loss) a **sympathy card that included a paw print**. A minority of reviews raise a practical concern: **long waits for routine appointments**, including a report of waiting 30 minutes for a puppy vaccination without being warned about delays. ## Services Based on the clinic’s website summary and the reviews available to us, services mentioned include: - **24-hour emergency care** (stated to be staffed by their own vets) - **Diagnostics and surgery**, with on-site facilities including: - **In-house lab** - **X-ray** - **Ultrasound** - **Dental care** (one owner specifically mentions their cat having **dental surgery**) - **Neutering** (one review describes a dog being neutered, with multiple update calls) - **Primary healthcare** - **Parasite control** and **annual parasite prevention packages** - **Weight and diet management** - **Diabetes management** - Care for multiple species: **small animals, equine, farm animals, and backyard pets** - **Veterinary nurse training facility** (listed in the clinic data) ## People Names and individual roles aren’t specified in the inputs, but owners frequently comment on how the team communicates and follows up: - **Vets/nurses/admin team**: reviews describe staff explaining procedures “thoroughly,” **calling with updates during and after surgery**, and helping owners **understand how insurance would work**. - **Out-of-hours team**: one review highlights **compassion and information provided during an out-of-hours visit**, followed by a **sympathy card and paw print keepsake**. ## Reviews **4.9 stars from 47 reviews.** The latest written reviews include both detailed accounts of surgical/urgent care and one recurring complaint about delays for routine appointments. “Themes below are drawn from the latest written reviews available to us.” - **Communication during procedures:** owners mention being kept informed “every step of the way,” including phone updates during surgery and when pets were ready to go home. - **Aftercare and follow-up:** examples include **two follow-up calls** after surgery and bereavement support that included a **card with the dog’s paw print**. - **Value/price comparisons:** some reviewers say treatment or surgery was **less expensive than their previous vet** (one mentions cat dental surgery costing “over half the price” of their usual vet), though no exact prices are provided. - **Wait times for routine visits (mixed/negative):** one reviewer reports **repeated 20–30 minute waits** for routine appointments and says they weren’t told about delays, describing a puppy becoming distressed and being sick while waiting.