Portland House Veterinary Group

Portland House Veterinary Group in Retford is part of IVC Evidensia and provides care for both companion animals and farm animals. The practice is set up for routine appointments as well as more serious or ongoing medical problems, with recent experiences describing emergency treatment, surgery, wound care and long-term disease management. Reviews continue to highlight caring clinical support and quick access when pets need to be seen urgently.

Services

• •Companion animal care for small pets, including routine appointments and treatment for more serious illness.
• •Farm animal veterinary services, as offered by the practice.
• •Emergency and out-of-hours care, with reviews describing urgent help for an unwell visiting dog and treatment for a severe wound.
• •Medical treatment and monitoring for ongoing conditions, including repeated visits and phone support while a dog with diabetes was being regulated.
• •Wound management and follow-up care, including dressings, monitoring and longer-term healing support after a major leg injury.
• •Surgical care, with reviewers praising how pets were looked after during operations.
• •Pet Health Club® Plus, with consultations included.

Pricing

No published pricing information is currently available for this clinic, though recent reviews are mixed on cost, with several describing the practice as expensive and one emergency visitor calling the fee reasonable for the circumstances.

People

• •Mike is repeatedly praised for calm, thorough and reassuring care, particularly in a dog's serious illness and diabetes management.
• •Amy is warmly mentioned in an emergency wound case for her kindness, attentiveness and reassurance during weeks of follow-up care.
• •Jenny is remembered fondly for recognising a dog during visits and helping make the practice feel welcoming.
• •Ruth is mentioned for calling back promptly and advising an emergency visitor to bring their dog in.
• •Vet nurses and front-of-house staff are also praised for careful wound care, kindness and helpfulness.

Reviews

Google rating: 4.5/5 from 253 reviews.

• •Reviews are largely positive about the team’s kindness, professionalism and the sense that pets are treated as individuals.
• •Emergency care stands out, including quick help for an unregistered visiting dog near closing time and out-of-hours support for a severe wound with weeks of follow-up treatment.
• •Longer-term clinical support is another strong theme, with praise for management of serious illness, diabetes and surgical care.
• •The main negative theme is cost: several reviewers describe the practice as expensive, while one also comments that the reception and waiting area feels crowded and dated.