Portland House Veterinary Group

Portland House Veterinary Group treats both companion animals and farm animals, and is set up for routine care as well as more serious, ongoing medical problems. Recent reviews describe out-of-hours emergency care for a dog with a severe wound (down to bone and tendon) with ongoing dressing and monitoring over weeks, and longer-term management of diabetes with lots of visits and phone calls as the dog was being regulated. Owners also mention surgical care (“during his operation”) and that the practice can be quick to see animals when needed. One reviewer flags cost as a drawback, and another mentions the reception/waiting area feels crowded and in need of updating despite strong confidence in the clinical care.

Services

• •Companion animal (small pet) veterinary services (as described on the clinic website).
• •Farm/large animal veterinary services (as described on the clinic website).
• •Emergency/out-of-hours treatment (review describes an out-of-hours emergency visit).
• •Wound management, including repeated dressings and monitoring (large wound “down to the bone and tendon,” then careful ongoing management over ~6 weeks).
• •Diagnosis and ongoing management of diabetes (multiple visits and phone calls while working to get a dog regulated).
• •Surgical care/operations (owner mentions their dog being cared for during an operation).
• •Pet Health Club® Plus plan, with consultations included (website text mentions this, but no price/details provided).

People

• •Amy: Mentioned in an out-of-hours emergency case; described as giving reassurance about healing, and coordinating/overseeing careful wound care with vet nurses across repeated dressings and monitoring.
• •Mike: Credited with building owner confidence from a first appointment through to managing a dog’s serious illness and diabetes diagnosis; described as calm and thorough with pets, and approachable and reassuring with owners.
• •Jenny: Mentioned as recognising a dog and greeting him/fussing over him during visits, which the owner links to the dog being comfortable coming in.

Reviews

4.5 stars from 248 reviews.

• •Out-of-hours emergency care is specifically described, including treatment of a severe wound and follow-up wound management over several weeks.
• •Ongoing medical support is a repeated theme (e.g., diabetes diagnosis and attempts to regulate a dog over many visits and phone calls).
• •Surgery/operations are mentioned positively in terms of how pets were looked after during the procedure.
• •Speed of being seen is noted (“saw my animal quickly”).
• •Downsides raised include expense and a crowded/jaded reception/waiting area, even from otherwise very positive reviewers.