Mapperley Vets4Pets Ltd

Costly

I contacted the practice to ask whether my cat could be seen one day before her Complete Care Plan renewal date, as I will be away on the renewal date and wanted to ensure there was no delay to her plan or medication. During the initial call, the receptionist, Mel, confirmed this would be fine and I could bring my cat in beforehand, make payment, and the plan would simply renew on the system on the correct date. I made it clear that this was acceptable to me. Seconds later, Mel called me back and abruptly changed her position, stating she had made a “note to herself” last year not to allow me to attend early. She incorrectly claimed this would result in my cat receiving two vaccination boosters in one year, which is not true as a full year has passed since my cat’s last booster. The renewal date itself was only moved from 2nd January to 9th January previously due to the practice rescheduling an appointment, yet I was told the system “wouldn’t allow” the date to be corrected hence why I called them to discuss this appointment. What I found most shoking was the sudden shift in tone. The second call was aggressive, condescending, and dismissive, despite no change in circumstances. I was told that if I wanted to attend early, I would have to pay outside of the care plan which raises the question of why this is supposedly unsafe within the plan, yet acceptable if extra money is paid. I have always had positive experiences with the veterinary and nursing staff, but this interaction was unnecessarily stressful, unprofessional and contradictory. Reception staff are often the first point of contact, and this level of inconsistency and attitude is not acceptable in a practice providing medical care for pets.

Kara is always brilliant! Thanks for putting Rocky at ease today....and Me 🤣, and getting him sorted quickly with the right treatment. Many Thanks as always.

I am leaving this review after an extremely distressing experience with this practice that ultimately ended in the loss of my cat. I brought my cat to this vet multiple times when he became unwell. At the first visit, around a week before he passed away, I was told that nothing was wrong with him. As his condition continued, I returned again and raised concerns. Blood tests were taken and he was given pain relief, after which his condition worsened significantly with severe lethargy. I then had to take him to the emergency vet, where he was given anti-sickness medication and I was told to wait for the blood test results. Despite my repeated concern about how unwell he was, I was advised to monitor him. On Saturday, when my cat could no longer stand on his feet, I phoned this practice in a state of panic and distress. I was crying on the phone while trying to explain that he could not stand and was clearly deteriorating. During this call, I was told about his blood results and that medication could be given, or that an ultrasound scan could be considered. It was only after I clearly repeated that he could not stand and could not wait that I was finally told his condition had worsened and that I should take him to the emergency vet. I went to the emergency vet immediately. Within approximately 20 minutes of arrival, I was told that it was already too late and that nothing could be done to save him. I am devastated. I sought help early, I brought my cat in repeatedly, I followed all advice given, and I paid significant emergency fees, yet the seriousness of his condition was not recognised in time. Being told to “wait” again and again, only to then be told it was too late, has been incredibly traumatic. This experience has left me with no confidence that concerns are taken seriously or escalated appropriately. My cat deserved better.

In my experience, they showed a complete lack of competence — we went there twice, our pet was left to die because they couldn’t figure out what was wrong, yet they still charged us even the second time. They know very well about money instead!

Our dog has been going here since she was a puppy. She has incredibly bad allergies and for two appointments this was dismissed and I was told stupid things like “she’s only itching because she was purchased from London” It took until I was crying down the phone and my dog had scratched her nipple half off for them to prescribe a medicine for her. Took her to the vets for multiple concerns, met with multiple vets to be told utter rubbish that when I went to an emergency vet she couldn’t believe the false information I had been told. Twice they took too long to put the injection into my dog that the needle was left just hanging out of her. Had a lump on her head she’s had since she was a puppy, a vet looked at it in detail and said to get it drained if we are worried as it could be cancerous but she wasn’t sure…this was in the hundreds and with previous appointments we wanted a second opinion…Went to a new vets to be told it is a blackhead spot in 10 seconds and she sorted it there and then. Took another vet two seconds to realise what their vet couldn’t in two appointments. Tried to push my bulldog getting spayed by keyhole (£500 more) because “flat faced dogs struggle under anaesthetic”… keyhole is under anaesthetic obviously so absolutely no idea where they went to vet school. I have now changed vets and in one appointment she cleared up all concerns with actual answers and what a difference it has made. I NEVER COMPLAIN AS U CAN SEE FROM MY LACK OF REVIEWS. But if this stops even ONE person going here and wasting your money it’s a win. Incompetent vets (we were seen by 3 different people who had 0 idea and couldn’t clear anal glands properly) only up side is that the ladies on the desk are lovely. Wish I listened to the bad comments I wouldn’t trust them to carry out a surgery on my dog so I changed vets and I’m so thankful I did.

I have just picked up Synulox an antibiotic for my elderly dog’s possible UTI. I have just been charged £50:40 for 14 tablets. I understand storage and dispensing ( a packet of sealed tablets, bot really dispensing !! I feel absolutely ripped off… The MARK up is astronomical. Next time I will do prescription only. They are not an expensive antibiotic, nothing special other than the PRICE i was charged.

Terrible experience and do not recommend at all. These vets are money grabbers and care more For your wallet than your pet. I brought my 10 weeks old kitten to these vets 3 times over 2 weeks over growing concerns about his health. The first time they told me it was an eye infection and prescribed meds which I paid for. The second time they said it was a respiratory infection which I again bought meds for. The third time was especially difficult because my cat was in bad shape and they told me it was a severe case of hairballs. Over the next 3 days my lit-tens condition worsened. He was having 10 seizures a night. Another vet confirmed that he had a liver shunt and was too far gone to save due to the brain damage caused by the seizures and we had to put him down. but not before vets for pets Mapperley tried to charge us thousands in diagnosis fees. Don’t ever use these vets. Thanks

Really disappointed with this clinic. This was only my second visit since moving to this side of the city, and unfortunately, both times have been poor. This most recent, and definitely final visit was particularly bad. I arrived on time with my dog, who gets extremely anxious at the vets. Despite this, we were left waiting for over 20 minutes with no communication or apology from the reception staff. I had to ask if there was going to be a long wait, and still got no clear response. The small waiting room quickly became overcrowded with people and dogs, which only made things worse for my already stressed pet. In the end, I had to leave without being seen. Very poor customer service, communication, and organisation from this branch. I won’t be returning and will be registering my dog elsewhere. My time is valuable, and when it comes to my dog’s wellbeing, I expect far better care and professionalism than this.