Kirkby in Ashfield Vets4Pets

Excellent Vets, with staff who truly care very much, one lady should practice patience abit more, but generally amazing place to take and have trust in with your loved pets. Ask for, Hayley, Elise or Julie and you will be very happy! :)

Today my beautiful pet rat had to be put to sleep. the vet was very considerate and Id like to say thank you again for her skilled expertise, making it a painless process. The lady vets name was Karen. I'll definitely consider using this vet again in the future. Edited to add, thank you so much for the lovely sympathy card. Much appreciated.

I attend today for my first ever appointment with this vet due to some concerns with my dog excessively licking his paws and tail raw, and I have never been met with such lack of professionalism and respect. First of, I inform the vet of the concerns and that there is a history of a food allergy that I suspect that could cause this issue and that all the symptoms match to what my puppies "father" had. I was mostly dismissed and said only 10% of dogs have a food allergy so it's unlikely. Unfortunately I do not think the vet knows about my dog breed, as they are more common to have food allergies than other breeds. Second, I express my concerns with my dogs tail and that it could be infected or have a rash from all the licking. The vet let me know she didn't see anything, but just because she didn't see anything doesn't mean she doesn't "believe me about my dogs itchiness". I did not see her look at the tail. And I have attached a photo that I took after the vet appointment that there is in fact a lot of redness that she would have seen if she just looked. Thirdly, she asked me to get testing done for Brucella canis as my dog is from Poland and people would be at risk if he has it and it is something common in dogs from Romania. I brought the passport and documentation when I registered the dog back in July, nothing was mentioned then, and now the vet is telling me that if I would like to remain registered I am required to get this testing done. If you would also look at the government risk review from August 2025, it states no cases of this have been recorded from Poland. My puppy was breed at a university by the individual who created the breed so he is not from a shelter and had plenty of vet checks. And lastly and what I most cannot believe, when asked if I had other pets, I let her know i had a guinea pig. The vet proceeds to tell me how studies show a single guinea pig experiences much higher levels of stress and needs companions. The vet did not listen to my explanation that my other two pigs passed away, this one is old and aggressive towards others pigs and how we were literally adviced by a previous vet that he is happy and better alone. Instead, this vet told me I should look into a rescue to give up my pig as it might be better. So in conclusion, if you would like to be spoken over, not have your pet checked properly, told to get additional testing or kicked out of the vet, and finish off by telling you to give up your other pet to a rescue, this is the vet for you. Once my treatment plan is finished, I am going to look at switching. Ridiculous.

Absolutely amazing first class treatment for my dog every time , wonderful caring staff too ! Wouldn’t go anywhere else

I give the practice 5 stars for their care to the animals..... which granted is the most important thing. The reason for the 3 stars is for the payment in advance they've started enforcing. I appreciate people not turning up at their appointments costs the practice. However, I don't think we should all be penalised. Maybe introduce a traffic light system or charge those customers an extra surcharge the next time they attend to compensate for the missed appointment. However, when you want me to attend an appointment for my cat to be weighed for her flee treatment which is a free appointment as part of the pet plan. I think its ridiculous that you want me to pay for that appointment in advance for you to then refund me! That is ridiculous especially when I have never missed an apponment. It has made me review whether vets 4 pets is the vets for me!

Absolutely brill clinic with such caring lovely staff. When my daughters guinea pig died staff went above and beyond to support her. Nothing was too much trouble. Some would say it was only a guinea pig but we were treated with so much compassion. Footprints and fur clippings. So considerate and caring would highly recommend this vets!

Fantastic vets, excellent service every time. All staff are very knowledgeable and friendly. Shout out to Imogen on reception for being so helpful. Would highly recommend!

We have used the Kirkby branch of Vets for Pets for 5 years and wouldn’t go elsewhere. The staff are always polite, and each visit feels like they really know our cats. One of our cats needs regular check ups and medication, the vets and nurses he sees go out of their way to make sure he is calm and comfortable, and always explain things to us thoroughly. Appointments are easy to make and the reception staff will are happy to find something that will work for your schedule. Ordering medication is also really simple with a quick call and a collection.