Emergency Vets in Calverton

## Summary Minster Veterinary Centre is an **independent** practice (owned by **David Sparks**) that provides care for **pets as well as equine and farm animals**. The website describes a **24-hour emergency service staffed by their own vets** (from their own sites) and notes **in-house diagnostic equipment**. In the latest reviews available to us, owners repeatedly distinguish between **strong veterinary care** (clear explanations and support with decisions are mentioned) and **mixed front-desk experiences**, including one detailed account describing a lack of acknowledgement during an euthanasia appointment and when collecting ashes. ## Services Based on the clinic website and the latest written reviews, services and capabilities mentioned include: - **24-hour emergency care**, staffed by the practice’s **own vets** (from their own sites) - **First-opinion vet care** for pets (general consultations implied in reviews) - **Primary healthcare packages** for **puppies** and **kittens** - **Annual parasite prevention packages** for **cats** and **dogs** - **Nurse-led clinics** (free, per the website) covering: - **Weight and diet management** - **Parasite control** - **Diabetes management** - **Dental care** - Care for a wide range of species (as listed on the website): **small animals, equine, farm animals, and backyard pets** - **End-of-life care** (euthanasia and ashes collection are described in a review) ## People - **David Sparks (owner)** is named on the website as the practice owner. - **Vets (unnamed)**: multiple reviewers say they “cannot fault the vets,” describing **strong clinical care** and **good communication** (one review specifically notes the vet “helped us understand what was happening and supported us through our decisions”). - **Reception team (unnamed)**: reviews conflict. One detailed review describes **repeated lack of greeting/acknowledgement**, including during an euthanasia appointment and when collecting ashes; another review says **receptionists were really helpful** and arranged a **last-minute Saturday appointment**. ## Reviews **Google rating: 4.8 stars from 78 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Veterinary care is a consistent strength in the written feedback**, with owners describing vets as “fantastic,” “compassionate,” and good at explaining what’s happening and helping with decisions. - **Front-desk experience is mixed**: one owner reports repeated lack of warmth/acknowledgement (including at an euthanasia visit and when collecting ashes), while another describes reception staff as helpful and able to fit in a last-minute appointment. - Some owners mention **long-term loyalty** (e.g., being with the practice for **12+ years**).